Tips for Improving Video Conferencing Performance

The Technology Department has compiled the following tips to improve student and staff video conferencing performance for Webex and Google.

  1. Close all unnecessary programs or apps on your device before joining a video conference.
  2. Close all unnecessary tabs in your browser.
  3. Make sure that you have applied all updates and patches to your operating system and browser. Reboot your computer at least once a day.
  4. If you are using a Windows or Mac computer, use the Webex Meetings client software available for download here - https://www.webex.com/downloads.html/
  5. Make sure that you are located in an area of your home that has a strong WIFI signal (same is true if you are connecting via a cellular connection).
  6. Reboot your Router once a month by unplugging the power cord, waiting 15 seconds and then plugging it back in. Wait 5 minutes and then try going online.
  7. Mute your microphone whenever possible to prevent picking up background noise.
  8. Disconnect or turn off any unused devices from your WIFI network. Do not stream videos or play video games during instructional time.
  9. Add @webex.com to your safe sender list in your e-mail application so you do not miss Webex meeting invites.
  10. Check your internet connection using one of these tools - https://mediatest.ciscospark.com/#/main or https://www.speedtest.net/
  11. If you continue to have problems, send your name, school, class, a description of your hardware and the speed test results to ITHelpDesk@westfieldnjk12.org for assistance.

 

 

Source: Westfield Public Schools